Professional Partners is committed to ensuring the confidentiality and security of the information provided by you to us. We support and embrace the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000 and the protection afforded by this act for the security of private information held on ordinary Australians.
Information held by Professional Partners and your Adviser about you
Information held about you includes (but is not restricted to) your name, address, contact details, occupation and financial details. The actual amount and type of information collected and stored will depend on the nature of services we provide for you. Irrespective of what service we provide, we will not collect and hold information that is not necessary or pertinent for the professional and expeditious fulfilment of our service obligation to you. We will only collect personal information from you by lawful, reasonable and obvious means. Examples of when we will obtain information from you are:
- When we ascertain from you the facts necessary to make a fair and reasonable assessment of your financial needs and objectives (‘Fact Find‘),
- When you complete your application for mortgage finance,
Where reasonable and practicable, we will only collect personal information about you, from you. You have the option of not providing us with any or all personal information requested, but failure to provide us with this information may result in us not being able to provide you with complete and accurate service standards. Once we hold personal information, we will take reasonable steps to keep it accurate, complete and up to date. Where, in the course of providing a service to you, it has been necessary for us to collect your tax file number, that number will be retained on our file by your adviser and/or Professional Partners and will be forwarded to financial institutions as required. If you advise us that you object to your tax file number being retained, it will be permanently deleted from our files.
Security of Information
Professional Partners takes all reasonable security measures to protect your personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.
Who will have access to your private information?
Where necessary for the providing of services to you, the information you provide us with may be disclosed to persons or corporations with whom Professional Partners has a contractual arrangement. Such persons or corporations may include lending companies, finance companies, Connective and other service providers.
At times we are required by law to share information with various regulatory authorities. Examples of these are the ATO, Centrelink and ASIC.
Using your private information to communicate with you
Your personal information may be used by us to communicate to you with information about financial services in general or specific financial services. You may tell us at any time if you do not wish to receive such communication and we will cease doing so.
You have access to the information we hold
The information held by us in relation to you is available for you to view if requested upon payment of a handling fee. You will be granted access to your personal information within a reasonable time from the date a written request is received by Professional Partners. If, on inspection, you can show us that the information held by us is inaccurate we will take all reasonable steps to make relevant corrections. Please note that we may not provide you with access to your personal information if doing so would infringe on another persons privacy rights, would be a breach of the law or would pose a threat to public health or safety. Where a request is frivolous we may refuse to provide you with access or may charge a higher than standard handling fee.